Privacy Policy

1. Who We Are

O'PTCHA ("we", "us", or "our") is a Post Trade change advisory and financial services software company registered in the United Kingdom. We are the data controller for personal data collected through this website (optcha.co.uk).

If you have questions about this policy or how we handle your data, please contact us at info@optcha.co.uk.

2. What Data We Collect

We may collect and process the following personal data:

• Contact form submissions — your name, company name, email address, phone number, and message content.
• Technical data — IP address, browser type and version, time zone, operating system, and platform (collected automatically when you visit our site).
• Usage data — pages visited, time spent, and navigation patterns (collected via privacy-respecting analytics, if enabled).

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries submitted via our contact form.
• To improve our website and services based on usage patterns.
• To comply with legal and regulatory obligations.

We process your data on the legal basis of legitimate interest (responding to business enquiries) and, where applicable, your consent.

4. Data Sharing

We do not sell, rent, or trade your personal data. We may share your data with trusted third-party service providers solely for the purpose of operating our website and business, including:

• Email delivery — contact form submissions are routed via secure SMTP (Gmail).
• Hosting — our website is hosted on Vercel (data processing outside the UK is covered by Standard Contractual Clauses).
• Analytics — we may use privacy-respecting analytics tools that do not use cookies or track individuals.

5. Data Retention

We retain personal data from contact form submissions for as long as necessary to respond to and follow up on your enquiry. We do not retain data longer than 24 months from last contact unless a business relationship has been established.

6. Your Rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate data.
• Erasure — request deletion of your personal data ("right to be forgotten").
• Restriction — ask us to limit how we process your data.
• Data portability — receive your data in a structured, machine-readable format.
• Objection — object to processing based on legitimate interest.

To exercise any of these rights, email us at info@optcha.co.uk. We will respond within 30 days.

7. Cookies

This website does not use tracking cookies. If we implement analytics in the future, we will use privacy-respecting solutions that do not require cookie consent. Should this change, this policy will be updated and a cookie consent mechanism will be added.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All form submissions are transmitted over HTTPS encryption.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact & Complaints

If you have concerns about how we handle your data, please contact us at info@optcha.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).